If you are unsatisfied with your purchase of a new Level device (“Product”) that you purchased on level.co, you have 30 days from the date of purchase to notify Level and request a refund of the purchase price. To qualify for a refund from Level, you must meet all of the conditions of Level’s Return & Refund Policy, found below. If you purchased the Product from an authorized reseller, you must request a refund directly from the reseller. Returns to resellers are subject to the reseller’s return policy, which may differ from Level’s.
To qualify for a refund, all the following conditions must be met:
A Return Merchandise Authorization (RMA) must be requested from our customer service team within 30 days of the date on which you purchased the Product.
To request an RMA, you must contact our customer service team via our website at level.co or via email addressed to email@example.com.
Level must receive the returned Product within 14 days after an RMA number has been issued. An assigned RMA number is valid for 14 days only and will expire on the 15th day after the date of issuance, at which time any returned Product will be refused.
Any accessories originally included with the Product you purchased must be included with your return.
Level may require that you furnish proof of purchase details to obtain an RMA.
Returned Product(s) must be in good physical condition (not physically broken or damaged), in either its original packaging or packaging providing an equal degree of protection. Please ensure that any previous shipping labels or other markings have been removed or covered completely. A valid RMA number must be included along with your returned Product(s).
Additional terms and conditions:
To ensure successful delivery, you must ship the product to the following address:
48641 Milmont Drive
Fremont, CA 94538
Level will deduct return shipping costs and gift wrap fees from the amount of your refund.
You shall assume all risk of loss or damage to the Product while in transit to Level. If you return a Product to Level (a) without a valid RMA from Level or (b) without all parts included in the original package, Level retains the right to either (1) refuse delivery of such return or (2) deduct from the refund paid to you a restocking fee equal to the higher of (i) fifteen (15) percent of the original price of the Product or (ii) the retail value of the missing parts.
Refunds will be processed and paid within 2 weeks of Level’s receipt of the Product.
Refunds will be reimbursed in the original form of purchase.